How HubSpot Service, Support, and Sales Reps Stay Productive on a Noisy Floor

As a customer-facing representative — whether you work in sales, service, or support — you’re probably used to working in a busy, noisy office space. Maybe you work on a loud sales floor surrounded by reps chatting on the phone with leads. Perhaps you work in an office space with customer service and support reps working to assist customers over the phone or video chat throughout the day. Whatever the cause of your workspace being noisy, it’s not always easy to block out the environment around you. That’s why we’ve compiled the following list of tips and tricks HubSpotters use to stay productive and focused in a noisy, busy, and sometimes, distracting workspace. Before diving into the examples from HubSpotters, let’s take a look at some all-encompassing and actionable techniques to improve your productivity. Now, let’s hear from HubSpotters about how they use these specific tips and techniques. 1. Block time on your calendar or communicate your need for disruption-free time to your coworkers. “One of my staples is creating a ‘working signal’. Since I’m typically on calls and that signifies I’m unable to chat, I usually keep my headphones on to show that I’m still at work. When my headphones come off that means I’m available to speak with or help others. I’ll also find a booth or another area where I know fewer people so I’m less tempted to converse and can focus on the task at hand.” — John Vassar, Customer Onboarding Specialist, HubSpot HQ

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